Terms & Conditions · Privacy Policy
This website, V1 Video Production (v1videoproduction.com), is operated by V1 Media Limited ("V1 Video Production", "we", "us"), part of the same group as its sister brands V1.media (v1.media) and V1 NGO Hub (v1ngohub.com). By using this website you confirm that you have read, understood and agree to the terms below.
1. Terms of Use
This website and its content are provided for general information only. We endeavour to keep the information accurate but make no express or implied warranty as to its completeness, accuracy or timeliness.
All content on this website (including but not limited to text, images, videos, package information, design, trademarks and code) is protected by copyright and intellectual-property law. It may not be copied, reproduced, distributed or used commercially without the prior written authorisation of V1 Media Limited.
2. Privacy Policy
We respect and are committed to protecting your personal-data privacy, and handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) ("PDPO").
Data we collect:
- Information you provide: name, company, email, phone and message content submitted via the contact form, enquiries, WhatsApp, AI-assistant chat, free diagnosis or consultation booking.
- Automatically collected information: browser type, device information, IP address, pages viewed and interaction records (used for analytics and service improvement).
Use of data: to respond to enquiries, provide package quotes and services, follow up on business discussions, improve the website and service experience, and — with your consent — send you relevant information. We do not sell or rent your personal data to third parties.
AI assistant (Cathy): the website's AI chat assistant is powered by third-party AI technology, and conversation content is used to respond to your enquiries in real time. Responses are AI-generated, for general reference only, and do not constitute a formal quote or commitment. Contact details you provide in chat are used solely for the V1 team to follow up on your enquiry.
Third-party processors: to deliver our services we may use trusted third-party processors, including customer-relationship management (CRM), email delivery, AI chat and website-analytics providers. These providers may only process data on our instructions and are bound by corresponding confidentiality and security obligations. Some providers' servers may be located outside Hong Kong; by submitting data you consent to such cross-border data transfers.
Data retention: we retain your personal data only for as long as necessary to fulfil the purposes above or as required by law, after which it is deleted or anonymised.
Your rights: under the PDPO you have the right to access and correct the personal data we hold about you, and to request that we stop using your data for direct marketing. To exercise these rights, please email [email protected].
3. Cookie Policy
This website uses cookies and similar technologies to keep the site running properly, remember your preferences (such as language and theme), perform traffic analysis and guard against abuse. The cookies we use mainly include:
- Essential cookies: maintain core functions (such as language, light/dark theme and Cloudflare Turnstile security verification).
- Analytics cookies: understand how visitors use the site (such as Google Analytics) to help us improve content and experience.
You can manage or delete cookies through your browser settings. Disabling some cookies may affect parts of the website's functionality.
4. Intellectual Property
The works, case studies and client testimonials shown on this website are used with authorisation. Copyright in all videos, images and brand assets belongs to V1 Media Limited or the respective rights holders.
5. Third-Party Links
This website may contain links to third-party sites (such as YouTube, social-media platforms and WhatsApp). We are not responsible for the content or privacy practices of those sites, and recommend you review their respective terms and policies.
6. Disclaimer
The work results and client testimonials shown on this website are for reference only; actual outcomes may vary depending on project requirements, budget and other factors. Package prices shown on the site (such as the starting prices of the "Express", "Standard" and "Professional" packages) and plan information are indicative starting prices, not formal quotes; the final quote and scope of services are subject to written confirmation by the V1 team. To the maximum extent permitted by law, V1 Media Limited accepts no liability for any direct or indirect loss arising from use of this website.
7. Amendments
We reserve the right to update these terms and policies at any time; amendments take effect immediately upon publication. We recommend you review this page from time to time for the latest version.
8. Governing Law
These terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, and any related dispute is subject to the jurisdiction of the Hong Kong courts.
9. Contact Us
If you have any questions or requests regarding these terms, the privacy policy or your personal data, please contact:
V1 Media Limited
Room 225, 2/F, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Hong Kong
Email: [email protected] · Tel: +852 2597 5537
V1 Media Limited · Last updated: June 2026